Privacy Policy
We make objects. To do that well, we sometimes need to know a little about the people who find them. This page explains what information we collect, why we collect it, and what we do with it. We do not collect more than we need. We do not sell what you share with us.
What we collect
When you place an order, we collect the information needed to complete it: your name, shipping address, email address, and payment details. Payment information is processed securely through our payment provider and is never stored on our systems.
When you visit the website, standard technical data is collected automatically: your IP address, browser type, pages visited, and time spent. This data is aggregated and anonymous.
If you contact us directly by email, we retain that correspondence.
Why we collect it
To fulfil your order and arrange delivery. To contact you if there is a question about your purchase. To send a shipping confirmation and, where relevant, a return confirmation. To understand how the website is being used so we can improve it.
We do not use your data for advertising. We do not share it with third parties except where necessary to complete your order, specifically our shipping and payment providers.
Cookies
The website uses cookies. Some are essential for the shop to function. Others help us understand how visitors move through the site. You can disable cookies in your browser settings, though some parts of the shop may not work correctly if you do.
Your rights
You have the right to access the personal data we hold about you, to request its correction, and to ask us to delete it. If you would like to exercise any of these rights, contact us at hello@yakaneon.com and we will respond within 30 days.
You are also entitled to lodge a complaint with the relevant data protection authority in your country if you believe your data has been handled incorrectly.
Data retention
We keep order records for as long as legally required, typically seven years for accounting purposes. Email correspondence is kept for as long as it is relevant. If you ask us to delete your data and there is no legal obligation to retain it, we will do so.
Third party services
The website uses cookies. Some are essential for the shop to function. Others help us understand how visitors move through the site. You can disable cookies in your browser settings, though some parts of the shop may not work correctly if you do.
Children
This website is not directed at children under 16. We do not knowingly collect data from minors.
Changes to this policy
If we make significant changes to how we handle your data, we will update this page and revise the date at the top. Continued use of the website after changes are posted means you accept the updated policy.
Contact
Questions about your data or this policy: policy@yakaneon.com