Shipping Policy
Each piece leaves the studio wrapped with the same attention it was made with. Shamot clay is dense and forgiving, but it travels better when packed well. We take that seriously.
Processing time
Orders are processed within 2 to 3 business days. Each piece is inspected, wrapped, and packed by hand before it ships. You will receive a confirmation with a tracking number once your order is on its way.
Shipping costs
Shipping is a flat rate of €10 per order, regardless of destination. No weight calculations, no surprises at checkout.
For orders to certain remote destinations, additional carrier surcharges may apply. We will contact you before processing if this is the case.
Delivery times
Delivery times vary by destination and carrier. As a general guide: Slovenia and neighbouring countries 2 to 4 business days, the rest of Europe 4 to 7 business days, international destinations 7 to 14 business days.
These are estimates. Once a parcel leaves the studio, delivery timelines are in the hands of the carrier. We will always provide a tracking number so you can follow the journey.
Packaging
Every piece is wrapped individually and packed in a double-walled box with protective material. If the outer packaging arrives visibly damaged, photograph it before opening. This matters for any damage claim.
Returns
You may return any piece within 15 days of delivery. The piece must be unused and returned in its original packaging. Return shipping costs are the responsibility of the buyer.
If a piece arrives damaged, contact us within 48 hours at info@yakaneon.com. Send a photograph of the damage and the packaging and we will arrange a full refund or replacement.
In cases of confirmed damage on arrival, return shipping costs are covered by us.
Photograph both the piece and the box before unpacking fully.
Lost or delayed parcels
If your order has not arrived within the expected timeframe, contact us at info@yakaneon.com.
We will open an investigation with the carrier and keep you informed throughout. In the event a parcel is confirmed lost, we will offer a replacement or a full refund.
Contact
For any questions about your order or delivery: info@yakaneon.com